Return & Refund Policy

Last updated: 13 March, 2026

At Carvas, we want you to feel confident in your purchase. If for any reason you're not satisfied with your order, our team is here to help.

30-Day Return Window

You may request a return within 30 days of delivery.

Return Eligibility

To qualify for a return, items must:

• Be unused and in original condition

• Be returned in the original packaging

• Show no signs of installation or wear

Returns that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To request a return, please contact our support team at:

support@carvas.shop

Include your order number and the reason for your return, and our team will guide you through the next steps.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method within 5–7 business days.

Processing times may vary depending on your bank or payment provider.

Exchanges

If you would like to exchange your item, please contact our support team and we will gladly assist you.

Return Shipping

Return shipping costs are typically the responsibility of the customer, unless the item arrives damaged or defective.

We recommend using a trackable shipping method to ensure the return reaches us safely.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the product and packaging.

We will review the issue and arrange a replacement or refund as appropriate.

Need Help?

If you have any questions about your order, our support team is happy to assist.

Email: support@carvas.shop